Aegon launches customer claims website and guide
Mon, 24 May 2010
Aegon has introduced a website and guide which is aimed at helping customers understand the claims process.

The 'All about claims' website includes a glossary of protection terms and advice on how to fill out the initial application forms. Also, it hosts the steps for making a claim and explanations as to why some claims have to be declined.

Matt Rann, group head of underwriting and claims at Aegon, said the provider had designed the website to make it simpler for customers to understand all areas of the process.

He said: "It includes checklists to ensure all the relevant medical information is disclosed up front and to ensure the application forms are completed in full. One frequent misunderstanding among many customers is that they will be covered for all critical illnesses when they take out a policy. We want to help manage their expectations from the outset to ensure they know exactly what illnesses they are covered for."
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