Aegon expands tele-claims service to include income protection
Fri, 07 May 2010
Aegon has extended its tele-claims service and will now include income protection, waiver of premium and total and permanent disability, following its roll out in March across critical illness and terminal illness claims.

The provider ran a three-month tele-claims pilot for critical illness and terminal illness claims at the end of 2009 and found that the average time for a claim decision to be made was halved from 10 to five weeks.

Matt Rann, group head of underwriting and claims at Aegon, said: "When advisers began to understand that their customers were speaking to highly trained claims assessors and that the speed of the claims process was significantly improved, the take-up rate of the tele-claims process surged to around 90 per cent by the end of the pilot."

Aegon's claims assessors have a minimum of five years experience and have the ability to discuss and explain policy definitions and answer customer queries over the telephone .
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Critical Illness Cover

Critical Illness Cover

Protect your family should you become seriously ill or disabled.

Critical Illness Cover
Family Income Benefit

Family Income Benefit

Protect the family income with a family income benefit quote.

Family Income Benefit