Aegon launches telephone claims service for critical illness
Mon, 08 Mar 2010
Aegon has unveiled its tele-claims service for critical illness and terminal illness claims, which removes the need for customers to fill in excessive numbers of forms when they are seriously ill.

Following a successful pilot at the end of last year, the service has been launched nationwide. The results of the pilot revealed that the majority of claimants preferred to use the tele-claims method rather than the traditional route of completing forms when making a claim .

Matt Rann, head of underwriting and claims at Aegon, said: "Aegon's tele-claims service can help make the whole process of making a claim easier for our customers, reducing the stress of completing paper-based forms at what is no doubt a difficult time for the customer making the claim."

Further, Aegon said it proposes to make the tele-claims service available for income protection, waiver of premium and total and permanent disability claims in due course.
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