Payment protection insurance complaints to get more time
Wed, 09 Jun 2010
The Financial Services Authority (FSA) has announced it is to give consumers more time to make a payment protection insurance (PPI) complaint.

While it works to resolve a long term solution to ensure customers are treated consistently and fairly when complaining about the sale of a PPI policy, the FSA is suspending the existing six month time limit for referring complaints to the Financial Ombudsman Service .

The FSA said: "This will ensure recent PPI complainants are not disadvantaged by running out of time to refer their complaint to the Ombudsman. It will ensure customers are treated fairly, when complaining about the sale of payment protection insurance ."

Consumer groups have applauded this move from the FSA, with the Consumer Panel glad to see a suspension of the time limit after complaining about the length of time it takes to resolve problems regarding PPI. The temporary suspension of this limit is effective immediately and will continue until 27 October 2010. It applies to consumers who have made recent PPI complaints and have already been sent a final response from a firm between 28 November 2009 and 28 April 2010.
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