FSA urged to enforce PPI reforms
Wed, 01 Oct 2008
Consumer watchdog Which? is pressing the Financial Services Authority (FSA) to reform the payment protection insurance (PPI) market to ensure that customers are treated fairly.

Which? has written a letter to the FSA demanding that the regulator overhaul the PPI market. It asks the FSA to ensure that victims of mis-selling are compensated adequately, while the firms found guilty of mis-selling are proactively reviewed. It also wants the companies responsible for selling PPI to write to all customers with a PPI policy enclosing personalised information regarding how much they have paid into it.

Finally, Which? wants the FSA to compile fact sheets which point out the issues of concern in the PPI market as well explaining what would be an appropriate sale, what would not and what to do next if you think you were mis-sold .

Which? personal finance campaigns manager Doug Taylor said giving firms large fines does not go far enough. He said: "The fact that firms are still being fined for PPI failings shows that the problem won't go away on its own."
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