Declined Critical Illness claims cut by third says Friends Provident
Tue, 13 May 2008
Friends Provident has reported that its year-old approach on non-disclosure has helped to reduce the number of declined critical illness (CI) claims by a third in the last year.

The life and pensions firm says that claims declined for non-disclosure are, for the first time, fewer than those declined for breach of policy conditions. From the beginning of 2007, Friends Provident has undertaken to pay a proportion of a CI claim where unrelated non-disclosure had occurred.

Only 6.5 per cent of claims were declined due to non-disclosure last year, which is down on 9.9 per cent the previous year, while 7 per cent were turned down because the policy definition had not been met, this was also down from 8.8 per cent.

Mark Jones, head of protection at Friends Provident, says: "I’m delighted that the three pronged approach we’ve applied to our range of protection products of education, simplification and promoting a culture of fairness, is beginning to pay dividends. The improvement in the number of critical illness claims paid will help increase consumer confidence in protection products."
add to favouritesnewsletterlink to this pagesend to friendpost comments

Link to this page

Copy and Paste the following HTML into your page.
Critical Illness Cover

Critical Illness Cover

Protect your family should you become seriously ill or disabled.

Critical Illness Cover
Family Income Benefit

Family Income Benefit

Protect the family income with a family income benefit quote.

Family Income Benefit